Key Features

Terminating services
Advanced forwardings
White/Black listing
Boss/Secretary screening
Personal Attendant and Queuing
Voicemail Monitor and Steal

In call services
Hold/Retrieve/Transfer
N-party conference
Call Park & Pick Up
Busy Lamp Fields
Supervision

Originating services
Enterprise Dial Plan (VPN…)
Custom/Multi CLI services
Click2Call
Call barring  

• Extension/Virtual number dialing
• Speed dial
• Call Return/Park/Pick Up
• Last number redial
• Call Hold/Retrieve
• Call Alternate/Redirect
• Blind/Announced transfer
• Call forwarding (on always, busy,
  no answer, selective, time dependent)
• Anonymous call rejection
• Call screening
• Call waiting/Call waiting CID
• Do not disturb
• CLID blocking
• Call restriction on incoming
• Call restriction on outgoing calls
• Selective call accept list
• Call queuing
• N-way conferencing
• Presence management
• Multi-terminal

• Direct access from outside
• Language selection
• Password management
• User authentication
• Message waiting indicator
• Listen/Delete message
• Message notification by email
• Forward message to extension
• Forward message to email
• Call back sender
• Group mailbox
• Audio name recording
• Personal greeting recording
• Date & time stamp
• Configuration
• Customization

• Ring groups (Hunt/Cyclic)
• Call queuing
• PSTN number assignment
• Distinctive ringing

• Simultaneous calls
• Language selection
• Dial by name/by extension
• Dial from company directory
• Transfer to one extension
• Transfer to a group
• Transfer to specific voice mail
• Boss/secretary filtering
• Touch Screen
• VIP Supervision
• Conference schedule
• Black listing
• Skill tags
• Anonymous call rejection
• Call Pick Up
• Barge In/Intrude/Steal
• LDAP and Outlook integration
• CRM integration

• Agent login/logout/auto login
• Overflow 
• Pause definition
• ACD scenario (i.e. priority definition)
• Barge in
• Monitoring in for Supervisor
• Call queuing
• Statistics
• Reporting
• Selective ringing
• Wrap Up
• Calendar
• ETA notification
• CRM integration

• N-way conferencing
  with participants monitoring
• Conference Bridge
  (reservation less, invitations, dtmf-less join)
• Scheduled conference
  with master and participants
• Blast 

• Based on calling/
  Called numbers
• Live call recording
  (triggered in phone)