Attendant Console

Centile SwitchBoard, available in web or standalone mode, is an interactive advanced attendant console that empowers service providers to offer receptionist services to enterprises. Its intuitive interface allows in-house or outsourced receptionists to simply and efficiently manage communications across the enterprise. The ergonomic design enables the receptionist to use the application in a user-friendly way from mouse click or touch screen PC.

SwitchBoard comes with an embedded softphone enabling the delivery of SIP-based IP communications and services for PC to phone, PC to PC, and phone to PC calls from anywhere in the world.

Centile Web SwitchBoard is MacOS, Linux and Windows compliant.

switchboard-ipad

The SwitchBoard main interface is divided into 3 management panels (Call control, monitored contacts (VIP), and Corporate/Personal contacts).

Key Features

SwitchBoarding/Auto Attendant

Dial by name/by extension
Dial from company directory (A-Z)
Transfer to one extension/to a group
Transfer to specific voicemail
Boss-secretary filtering
VIP Supervision
Black listing
Skill tag
Anonymous call rejection
LDAP and Outlook integration
CRM Integration
Barge In/Intrude/Steal
Call Pick Up/Call Park

Call recording

Based on calling/called numbers
Live call recording (triggered in phone)

Conferencing

Scheduled conference with invitations, master and
participants monitoring
N-way Conferencing with participants monitoring
Blast conference

Download Istra SP datasheet

“ We selected Centile in 2006 for their leadership in product and technology, and specially due the business case we develop with them, anticipating the "Software as a Service" trend we see today in the software industry.
Centile platform enabled VozTelecom to launch innovative IP-Centrex services into the Spanish market in the early 2006, where only pioneers understood such kind of solution. Nowadays, thousands of customers trust in our product, technology and service, being Centile a key component into our SIP-based service delivery platform. Business relationship and cooperation has been developed in an excellent way, especially into the human and professional side, being Centile a strategic partner for us. ”

Xavi Casajoana
CEO, VozTelecom

Polycom sells handset unit to Sun Capital for $110m http://t.co/8qOwYeV9 Historic move or business as usual?

Centile

Tuesday, 15 May 2012 15:37
RT @telecompetitor: Report: Vast Majority of Mobile Users Lack Trust in Services, Devices and Apps http://t.co/GRjI2fxf #mobile #trust

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Friday, 11 May 2012 09:49
RT @adistafrance: Le télétravail permet d’allonger la durée du sommeil de 45 mns http://t.co/g8Tuwrls

Centile

Friday, 11 May 2012 09:35
RT @mikeeng1and: Enterprise takes up UC more than SME - Unified Communications Online http://t.co/9qN5M3Wk via @sharethis

Centile

Friday, 11 May 2012 09:35