The time from signing the contract to switching over to Centile’s platform took approximately six months and in fact, the service was fully live within four months.
Ensuring a smooth transition from the legacy system to Centile followed some specific steps, including: Pace engineers spending time at Centile in the South of France being trained; Centile’s engineers installing technology at Pace’s own data centre; a period of testing; then further time at Pace’s HQ to finalise training and support the customer migration process.
“It was a seamless process,” says Jamie Hughes, “Customers did not know that anything had changed. It was business as usual for them.” Plus, Pace can now start to offer those customers a greater range of services, such as point-of-presence, even across dispersed locations such as sub-sites, or the ability to treat a mobile handset as an office extension, even when abroad. Pace has also adopted Centile’s myIstra self-service tool and has branded it as Pace Touch, which enables enterprise end users to manage their unified communications settings in one click from their mobile or desktop.
Concludes Jamie Hughes, “The way that people use telephony is changing, service providers like us need to embrace that and help customers. We believe that Pace Telecom is ahead of most of its UK competitors and Centile is helping us to achieve our aim to be one of the leaders in IP communications, giving customers reliable, cost-effective, advanced and flexible services.”