The myReports web application is a reporting and statistics tool that allows the supervisor to monitor agent work performance and keep a history of the data.

The application includes a number of tools to retrieve call statistics from ACD groups, agents and generates daily or periodic reports based on a weekly or monthly calendar.

These reports can be exported in PDF, XLS, or CSV format and sent by e-mail to a number of pre-selected recipients.

The reports are defined by their time period (today, yesterday, this week, last 7 days, last week, current month, last month) and for all groups, a particular group, or an agent .’écran-2019-02-20-à-15.07.05-640x347.png

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