myISTRA Seflcare Client

myIstra is a selfcare client offering enterprise end users an intuitive and easy to use application to manage their unified communications settings from the mobile or the desktop.

Used in standalone mode, myIstra softphone converts the computer into a multifunction IP phone. It allows the end-user to make, receive and manage communications with a single click from his computer.

Overview

In tandem mode (web or installed) with the IP phone, myIstra enables the end- user to control calls from his computer or his IP phone. He can, for example, answer a call from his phone, put the caller on hold and transfer it to another extension from myIstra.

myIstra is available on Windows, Linux, iOS and Android.

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  • Multi-plateform support (PC, IOS, Android)
  • Presence management
  • Click to dial on personal and enterprise contacts with UCC Connect
  • Contacts management (add/filter/add to favorites)
  • Caller ID and forwarding rules management
  • Video conference service with ISTRA Collab
  • Instant messaging and voicemail
  • ACD login and logout
  • IP terminal management
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Multi-platform support

Access your myIstra interface wherever you want, from your PC, Mac or from your smartphone.

CRM Integration

Centile provides connectors to 20+ CRM solutions (Salesforce, Microsoft Dynamics, Sugar CRM, Zoho CRM…)

This CRM integration includes features such as:

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  • Click to Call from MyIstra, 20+ CRM and any webpage with phone number
  • Contact infos screen popup on incoming call
  • Contact search from MyIstra to your connected CRM

Collaboration

In addition to a user managed telephony portal and a phone remote controller, myIstra is also a collaboration tool. The application (web and desktop) enables users to display employee’s presence state from the company directory and initiate chat sessions. Users can also enjoy video conferencing and share desktops with other employees.

This collaboration tool enables end users to benefit from features including :

  • Cross platform support (Desktop, iOS, Android)
  • Private (permanent) and shared collaboration spaces
  • Up to 50 participants into one collaboration space
  • Whiteboard
  • Remote control
  • Global and private chat
  • Scheduled meetings

Contact management

Several directories are available from myIstra

  • All: gather all contacts, services and group numbers
  • Department: includes contacts filtered by department
  • Favorites: favorites numbers
  • Groups: include groups extension numbers
  • Personal directory: includes user’s personal contacts
  • Services: service numbers e.g. voicemail, auto attendant…
  • Shared contacts: contacts shared within the enterprise
  • Speed dial: extension numbers corresponding to external or internal destinations (company-wide numbers)
  • Corporate directory: includes all enterprise employees’ profiles
  • VIP: VIP contacts

Company contacts are pre-registered and can’t be deleted through myIstra interface.

However, personal contacts can be added, deleted or modified.

Caller ID management

Displayed number (Caller ID) can be hidden or manually changed.

The user can also link a presence state to a particular number, this one will then be dependent from the user presence state.

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Presence management

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The user has the opportunity to manage his presence state between several profiles.

By default, presence state is set to « Available ». The user can modify his presence state according to his needs. His presence state is visible to everyone, as well as a customized presence message.

IP phones management

myIstra enables the management of the user’s terminals associated to his extension. The user can decide from which terminal he wants to place his outgoing calls. The phone’s programmable keys can also be customized.

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Instant message and voicemail

The user has access to an instant messaging tool built into myIstra, allowing him to communicate with his myIstra contacts.

The user has also access to his call history (incoming, outgoing and missed calls), and can listen to his voice messages

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Forwarding rules management

The user can manage different call rules, some rules are defined by the company administrator and they can only be activated and deactivated.

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  • Forwarding: calls are forwarded to another extension
  • Boss-secretary filtering: calls to the boss are redirected to the secretary
  • Voicemail: calls are redirected to voicemail
  • Away attendant: calls are forwarded to an interactive audio menu
  • Call queuing: keep the call on hold with a waiting music
  • Call screening: ask the caller to identify himself (“I am …”) and puts him on hold.
  • Call back: allows a caller to be called back when the user is busy.

A user experience enriched and simplified

ISTRA offers end-users telephony management portals that simplify their experience.

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Centile joined an UCaaS European group composed of Swyx and Voiceworks

Centile Telecom Application - Logo

Centile joined  an UCaaS European group composed of Swyx and Voiceworks

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