Current Webinars

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October 2020

Centile ISTRA 10.2 release

Wednesday 7 October at 16:00 pm CEST

+ New features and services available on ISTRA 10.2 

+ Highlights on:
– myIstra facelift and CRM integration
– myTelephony
Reporting and statistics

+ Questions and Answers

Here, some extracts of our most popular webinars.
We invite you to view and enjoy them to get an idea of our ISTRA solutions.

ISTRA integration with MS Teams

Agenda

  • Competitive Calling (without Microsoft Teams license purchase)
  • Teams Calling (direct routing with phone system license)
  • Questions and Answers

To see the full video, click on this link : Log In

Centile myIstra

Agenda

  • The world is changing
  • Centile APP evolution
  • Lockdown – Impacts
  • ISTRA Collaboration
  • Questions & Answers

To see the full video, click on this link : Log In

CRM Integration

Agenda

  • Our CRM integration options (UCC Connect/Mondago, UCC Connect Express, Light CRM integration)
  • Native Salesforce integration
  • Our CRM APIs (myRCC, myCRM)
  • Questions and Answers

To see the full video, click on this link : Log In

Centile ISTRA Collab

Agenda

  • Evolutions of ISTRA Collab Enterprise
  • Introduction of ISTRA Collab Business
  • Focus on integration with myIstra
  • ISTRA Collab and mobility
  • Questions & Answers

To see the full video, click on this link : Log In

Covid-19 myIstra

Agenda

  • Presentation of myIstra and its softphone capabilities
  • ADemonstration of its features (Presence, Contacts, Collaboration)
  • Evolutions in ISTRA release 10
  • Questions and Answers

To see the full video, click on this link : Log In

MOBiiS

Agenda

  • The situation
  • Presentation of the application
  • Essential features
  • Demo: Instant Messaging
  • Demo: Instant Collaboration
  • Questions & Answers

To see the full video, click on this link : Log In

Presentation of Centile APIs

Agenda

  • Available APIs for Provisioning
  • Available APIs for Call Control
  • Upcoming APIs integration with myIstra
  • What’s next?

To see the full video, click on this link : Log In

Presentation of ISTRA Call Centre

Agenda

  • Presentation of administrator’s interfaces
  • Presentation of agent’s interfaces
  • New features with ISTRA 10.1
  • Evolutions / Roadmap (ISTRA 10.2)

To see the full video, click on this link : Log In

Outsourced Device Integration Technical

Agenda

  • Technical differences between legacy and outsourced integration
  • New devices import
  • New template architecture
  • New customization methods…

To see the full video, click on this link : Log In

Presentation of Centile myIstra new design

Agenda

  • Presentation of myIstra new look & feel
  • A new design to bring new features
  • Customization
  • What’s next?

To see the full video, click on this link : Log In

Outsourced Device Integration Process

Agenda

  • Old integration and certification
  • New certification procedures
  • Changes and advantages
  • Important availability……

To see the full video, click on this link : Log In

Fixed Mobile Convergence

Agenda

  • Market highlights
  • Features overview
  • Types of architectures
  • Focus on the FMC Router…

To see the full video, click on this link : Log In

Centile Mobiis V10.1

Agenda

  • What’s New !
  • Group Chat
  • ACD
  • UI & Features improvements…

To see the full video, click on this link : Log In

Centile Istra 9.3

Agenda

  • Mobile App (native iOS et Android application )
  • myIstra (end-user desktop application )
  • myTelephony & myCompany (enterprise portals)
  • Collaboration and CRM integration

To see the full video, click on this link : Log In

Centile Security

Agenda

  • Introduction to UCC security risks exposure
  • Presentation of protection tools
  • “Best practices” to minimise the risk of fraud
  • Questions – Answers

To see the full video, click on this link : Log In

Service Plans Session 1

Agenda

  • Understanding Service Plan philosophy
  • Creating and manipulating Services Plans
  • Usage in Webadmin and myTelephony

To see the full video, click on this link : Log In

myTelephony

Agenda

  • myTelephony, a tool for whom?
  • Presentation of features
  • Demonstration
  • Expected evolutions…

To see the full video, click on this link : Log In

myIstra

Agenda

  • Introduction to myIstra – end-user selfcare portal
  • Focus on ISTRACollab powered by Zoom – visioconference & collaboration tools
  • Focus on ISTRACRM powered by Mondago – CRM integration

To see the full video, click on this link : Log In

Call Centre

Agenda

  • Presentation of ISTRA Call Centre capabilities
  • Manager portals and capabilities
  • Agent self-care (myIstra)
  • Statistics and Reporting

To see the full video, click on this link : Log In

Enterprise Creation

Agenda

  • Creation of enterprise dialplan
  • Creation of users, groups and IVRs
  • Management of PSTN numbers and assignment to user extensions
  • Creation of forwarding and barring rules

To see the full video, click on this link : Log In

Device Provisioning

Agenda

  • Understanding device provisioning
  • Understanding and manipulating device templates
  • Customization per cluster/enterprise/ site

To see the full video, click on this link : Log In

Service Plans Session 2

Agenda

  • Description and purpose of Services Plans
  • Definition & Supported Features
  • Assigning a Service Plan
  • Services Plans duration

To see the full video, click on this link : Log In

Fixed Mobile Convergence

Agenda

  • Different types of FMC
  • Configuring a convergent user on ISTRA SP
  • Configuring a convergent user on ISTRA Mobile
  • User cases

To see the full video, click on this link : Log In

Mobile App

Agenda

  • Introduction to MOBIIS: Centile Mobile App for smartphones iOS and Android
  • How to customize the application?
  • Expected evolutions during 2018 

To see the full video, click on this link : Log In