Current Webinars

There are no webinars currently

June 2020

PartnerConnect

Wednesday 3rd June at 16:00 pm CEST

+ What is PartnerConnect and for whom?

+ How to access?

+ PartnerConnect overview

+ Focus on Customer support page…

+ Questions and Answers

ISTRA integration with MS Teams

Wednesday 10 June at 16:00 pm CEST

+ Competitive Calling (without Microsoft Teams license purchase)

+ Teams Calling (direct routing with phone system license)

+ Questions and Answers

Here, some extracts of our most popular webinars.
We invite you to view and enjoy them to get an idea of our ISTRA solutions.

CRM Integration

Agenda

  • Our CRM integration options (UCC Connect/Mondago, UCC Connect Express, Light CRM integration)
  • Native Salesforce integration
  • Our CRM APIs (myRCC, myCRM)
  • Questions and Answers

To see the full video, click on this link : Log In

Centile ISTRA Collab

Agenda

  • Evolutions of ISTRA Collab Enterprise
  • Introduction of ISTRA Collab Business
  • Focus on integration with myIstra
  • ISTRA Collab and mobility
  • Questions & Answers

To see the full video, click on this link : Log In

Covid-19 myIstra

Agenda

  • Presentation of myIstra and its softphone capabilities
  • ADemonstration of its features (Presence, Contacts, Collaboration)
  • Evolutions in ISTRA release 10
  • Questions and Answers

To see the full video, click on this link : Log In

MOBiiS

Agenda

  • The situation
  • Presentation of the application
  • Essential features
  • Demo: Instant Messaging
  • Demo: Instant Collaboration
  • Questions & Answers

To see the full video, click on this link : Log In

Presentation of Centile APIs

Agenda

  • Available APIs for Provisioning
  • Available APIs for Call Control
  • Upcoming APIs integration with myIstra
  • What’s next?

To see the full video, click on this link : Log In

Presentation of ISTRA Call Centre

Agenda

  • Presentation of administrator’s interfaces
  • Presentation of agent’s interfaces
  • New features with ISTRA 10.1
  • Evolutions / Roadmap (ISTRA 10.2)

To see the full video, click on this link : Log In

Outsourced Device Integration Technical

Agenda

  • Technical differences between legacy and outsourced integration
  • New devices import
  • New template architecture
  • New customization methods…

To see the full video, click on this link : Log In

Presentation of Centile myIstra new design

Agenda

  • Presentation of myIstra new look & feel
  • A new design to bring new features
  • Customization
  • What’s next?

To see the full video, click on this link : Log In

Outsourced Device Integration Process

Agenda

  • Old integration and certification
  • New certification procedures
  • Changes and advantages
  • Important availability……

To see the full video, click on this link : Log In

Fixed Mobile Convergence

Agenda

  • Market highlights
  • Features overview
  • Types of architectures
  • Focus on the FMC Router…

To see the full video, click on this link : Log In

Centile Mobiis V10.1

Agenda

  • What’s New !
  • Group Chat
  • ACD
  • UI & Features improvements…

To see the full video, click on this link : Log In

Centile Istra 9.3

Agenda

  • Mobile App (native iOS et Android application )
  • myIstra (end-user desktop application )
  • myTelephony & myCompany (enterprise portals)
  • Collaboration and CRM integration

To see the full video, click on this link : Log In

Centile Security

Agenda

  • Introduction to UCC security risks exposure
  • Presentation of protection tools
  • “Best practices” to minimise the risk of fraud
  • Questions – Answers

To see the full video, click on this link : Log In

Service Plans Session 1

Agenda

  • Understanding Service Plan philosophy
  • Creating and manipulating Services Plans
  • Usage in Webadmin and myTelephony

To see the full video, click on this link : Log In

myTelephony

Agenda

  • myTelephony, a tool for whom?
  • Presentation of features
  • Demonstration
  • Expected evolutions…

To see the full video, click on this link : Log In

myIstra

Agenda

  • Introduction to myIstra – end-user selfcare portal
  • Focus on ISTRACollab powered by Zoom – visioconference & collaboration tools
  • Focus on ISTRACRM powered by Mondago – CRM integration

To see the full video, click on this link : Log In

Call Centre

Agenda

  • Presentation of ISTRA Call Centre capabilities
  • Manager portals and capabilities
  • Agent self-care (myIstra)
  • Statistics and Reporting

To see the full video, click on this link : Log In

Enterprise Creation

Agenda

  • Creation of enterprise dialplan
  • Creation of users, groups and IVRs
  • Management of PSTN numbers and assignment to user extensions
  • Creation of forwarding and barring rules

To see the full video, click on this link : Log In

Device Provisioning

Agenda

  • Understanding device provisioning
  • Understanding and manipulating device templates
  • Customization per cluster/enterprise/ site

To see the full video, click on this link : Log In

Service Plans Session 2

Agenda

  • Description and purpose of Services Plans
  • Definition & Supported Features
  • Assigning a Service Plan
  • Services Plans duration

To see the full video, click on this link : Log In

Fixed Mobile Convergence

Agenda

  • Different types of FMC
  • Configuring a convergent user on ISTRA SP
  • Configuring a convergent user on ISTRA Mobile
  • User cases

To see the full video, click on this link : Log In

Mobile App

Agenda

  • Introduction to MOBIIS: Centile Mobile App for smartphones iOS and Android
  • How to customize the application?
  • Expected evolutions during 2018 

To see the full video, click on this link : Log In